Complaints process

HOW TO MAKE A COMPLAINT

At Origin Finance we aim to provide the very best service for our customers, therefore in the event that you are unhappy regarding any part of our service, we have an Internal Dispute Resolution process in place to assist in satisfying any complaint.

CONTACT FOR A COMPLAINT:

Steve Daley

Tel: 1300 306 767

The Complaint Officer is the senior member in our company and has the necessary experience and authority to handle your complaint and make relevant decisions on outcomes.

The complaint need not be in writing and may be presented to us by any reasonable means, for example letter, telephone, email or in person.

You can also contact us at:

Post: PO Box 561 Cammeray NSW 2062

Email: steve@healthcarefinance.com.au

 

If you are not satisfied with the response to your complaint, you may contact the Australian Financial Complaints Authority (AFCA) (of which we and BLSSA Pty Ltd are members) on:

Online: www.afca.org.au

Email: info@afca.org.au

Phone: 1800 931 678

Mail: GPO Box 3 Melbourne VIC 3001